.:: TeKnowledge ::.

Who we are

About us

TeKnowledge Shared Services (Pvt) Ltd is a strategic global consolidation hub in Asia. Based in Colombo, Sri Lanka geared to cater to our centrally managed global operations - via a dedicated & experienced team, handling & managing global operations & shipments, incorporating the latest IT solutions to minimize costs & maximize efficiency - contributing to the end customer's bottom line - globally.

TeKnowledge Shared Services Ltd. (TKSS) & Tropical Fish Int'l Ltd. are associates of the parent - CIS Int'l Holdings Corp. headquartered in Los Angeles, CA, USA. The group - established since 1991 has a direct presence in US, UK, Thailand, Maldives & Sri Lanka serves the group as a regional hub and the primary shared services center. Our customers are fortune 1000 level global pet industry leaders in both the US and European markets.

Our Vision

We are architects of a data-driven future, crafting solutions that resonate across borders and languages. We forge alliances with innovation itself. United by a shared vision and an unwavering commitment to best practices, we relentlessly pursue continuous improvement using cutting-edge technology and innovation, ensuring our collective success.

Our Mission

We are dedicated to serving our customers with unwavering integrity. Leveraging optimized methodologies, data-driven insights, and next-gen technology, we unlock unprecedented efficiency, fostering unwavering loyalty in our client base in a mutual pursuit of excellence.

TKSS - Shared Services – Its unique & defining characteristics

The TKSS shared services is centered around a customer ERP

driven support platform – that supports an automated shared services function, leveraging its accumulated knowledge within the global pet industry over a 26-year period, with forward looking solutions.

Standard non-technical KPO (Knowledge Process Outsourcing)

functions such as the following are also managed :
Executive Admin coordination
Accounts & Finance
Document Management
Meeting Management
Corporate filings
Inventory Management

All functions relating to process automation within an integrated business ERP platform

Includes broader functions which are adapted to the unique needs of the pet industry – including:
CRM – Customer Relationship Management – Managing Customer & end Customer
Order Processing – Managing both Customer & Vendor
Logistics & Shipment coordination
Production Management
Labour Management
Productivity enhancement tools
Report Calendar Management
Customized Workflow & Process Flow Management
IT Support
EDI based order & Financial Transaction Management

The extended pet industry specific unique knowledge

and Technology based shared services performed also includes:
Breeding Management Systems
Husbandry Management
Critical measurement review
Sales & marketing management of targeted products
Specialized logistics support for perishables
Specialized audit overview – to review macro & micro level operational functions & reporting

TKSS has a unique customer perspective

given the knowledge & experience of having been involved in the pet industry for over 26 years, combined with cost saving automation tools – that are continuously updated & tailored to industry needs.

Sri Lanka is its hub for coordinating global operations

Currently managing operations in 08 countries – related to the specific pet industry – namely U.S, U.K, China, Australia, Fiji, Maldives, Thailand & Sri Lanka.

Its unique

What we Do?

It all began 25 years ago - as an extension of a fanatic pursuit of an IT driven solution for every challenge - in a small distribution center for live tropical fish within the United States - with the primary goal of achieving consistency of industry best practices, to translate into value & profit in the future.

Specialized ERP Solution for Pet and Live Stock Industry

Specialized ERP solution for farmers, breeders, importers, exporters and distributors - Web based with all-time transparency & traceability, including EDI.

Live Production, Pick, Pack & Shipping Management
Help Desk Services
Remote Warehouse Management
Disaster Recovery and Backup Services
Backend Accounting & Finance operations
IT Consultancy & Information Security Services
Server, Database and Network Administration
24 x 7 x 365 Support Center Solutions

TKSS Software Development and Outsourcing

Specialized ERP solution for farmers, breeders, importers, exporters and distributors – Web based with all-time transparency & traceability, including EDI

Web and Windows

C# VS 2013 / .NET 4.5 / HTML 5 / Web API / WCF / CSS / jQuery / Java Script

Database Services

SQL Server 2008 / 2012
MySQL

Mobile Applications

Android

POS Systems

We provide total solutions to the retail market that can be customized according to customer requirements

Product Development

We develop customized in-house windows & web based cost effective custom ERP solutions

Customized Payroll & Accounting Services

We provide payroll & account services to outside businesses

E-commerce Portal

E-commerce solution to widen your global foot-print & increase your country specific or global sales

Shopping cart with purchasing via credit cards
Integrated Logistics Management and Shipping Solution
Email and SMS Services for Sales Order Processing
Integration with Courier Services
Back Office Administration and Customer Service Functions
Web Based Dashboards / Reporting
24 x 7 x 365 Support Center Solutions

e - Meeting Management System

Web Based
Automatic pre meeting alerts
Automatic circulation of meeting agenda prior to meeting scheduled time
Meeting minutes generation to participants and stake holders
Easy searchable compartmentalized access to previous meeting minutes and action items
Support for multiple unrestricted attachments
Controlled access

PMIS - Project Management Information System

High sensitivity GPS Receiver at -160dBm
Accelerometer built-in for accident and tow alert
Individual Geo-Fence capability with in/out reporting
Li-Ion backup battery for main power disconnection
Internal data logger for 15,000 way-points
Built in jacks for SPK and MIC
Panic button and Speed Dial button ready for voice call
Real-time dynamic reporting based on time interval or distance travelled
Remote over-the-air configuration via GSM
Over speed alerting and mileage accumulator built-in
Web user interface

Fleet Management System

Seamless integration with fastrack [GPS Tracking] to provide vehicle tracking
Preventive maintenance tracking.
Get notified when insurance, technical inspection, license, Services etc. is about to expire
Access to information relating to vehicle’s historical data
Meter updates and mileage tracking
Optimize vehicle maintenance and reduce break downs
Record who was driving your vehicle at any particular time

Work Flow Management System

Guide employees on the tasks that needs be carried out on a day.
Opens up a new channel of communication with the senior management by listing the docs involved, reporting issues etc. thru the W/F system.
100% web based.
Smart portal with a detailed listing of a user's daily tasks/activities and processors to be filled and updated by the user
Event based email notification
End of day summary e-mails to supervisors
Time zone management
Attach multiple files

e - Reporting

Web Based
Automatic alerts to report owners, supervisors and reviewers
Centralized administration of reports
Centralized storage and accessibility of all previous and current reports
Summary e-mails on report completion and links to report path for easy access
Summary e-mails with reviewers. supervisors comments
Controlled access

TKSS Shared / Managed Services - Saas & PaaS based